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Find a property: accessibility statement

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

Get advice from AbilityNet (link opens in a new window) on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • Some headings, links and instruction text may be confusing
  • some of the code may cause conflicts in the browser and with assistive technology
  • navigation is not consistent across the service

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the accessibility requirements, contact the Customer Services Centre by:

  • telephone - 0300 006 0411
  • post - HM Land Registry Citizen Centre, PO Box 74, Gloucester, GL14 9BB
  • Online (link opens in a new window)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in a new window).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us (link opens in a new window).

Technical information about this website's accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (link opens in a new window) AA standard, due to the non-compliances listed below.

Non-accessible content

The content below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

All of these non-compliance regulations relate to the Contact Us page.

WCAG 2.1 AA - criterion 1.4.3
Some text may not be easy to read on due to the colour of the background it is on.

WCAG 2.1 A - criterion 2.4.1
The wording used to allow you to skip to the main content is not consistent.

WCAG 2.1 A - criterion 2.4.2
Some page titles do not clearly describe what the function of the page is.

WCAG 2.1 A - criterion 2.4.3
It may not be possible to navigate parts of the site by using a keyboard.

WCAG 2.1 A - criterion 2.4.4
The service fails on this criterion because the description of some links are not meaningful.

WCAG2.1 AA - criterion 2.4.6
Some headings and labels do not clearly describe what their function is.

WCAG 2.1 AA - criterion 2.4.7
Some links do not change colour if the user navigates to them using the keyboard.

WCAG2.1 A - criterion 2.5.3
Some labels may not work with assistive technology, such as screen readers.

WCAG 2.1 A - criterion 3.2.1
A link on the file upload takes you to an operating file selection.

WCAG 2.1 AA - criterion 3.2.3
The consistency of page is broken by the chat option.

WCAG 2.1 AA - criterion 3.2.4
The way that some elements on the contact page are identified are not consistent.

WCAG2.1 A - criterion 3.3.2
Some labels or instructions do not clearly describe when content requires your input.

WCAG 2.1 AA - criterion 3.3.3
Some error messages are not helpful. They do not give enough information on how to correct the error.

WCAG 2.1 A - criterion 4.1.1
Some of the code may cause conflicts in the browser and with assistive technology. This means that the page may not work reliably for all users.

WCAG 2.1 AA - criterion 4.1.2
Assistive technology may not be able to fully use the contact page.

WCAG 2.1 AA - criterion 4.1.3
The way that some error messages are displayed may not be picked up by assistive technology.

We plan to fix these errors by 21 July 2021.

Disproportionate burden

There are no aspects of disproportionate burden for this service.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (link opens in a new window) if they're not essential to providing our services.

How we tested this website

The section of this website has been tested between 01 July 2020. Tests were carried out by an independent internal audit team using our test suite in Quality Centre. This is an industry-standard tool.

What we're doing to improve accessibility

We've written this statement based on the defects found as at 01 July 2020. This service will soon be decommissioned but we'll update this statement as we find or fix any defects.

This statement was prepared on 11 August 2020.

 
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