HM Land Registry Portal: accessibility statement

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

Get advice from AbilityNet (link opens in a new window) on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • some colour is used to convey information
  • some of the code may cause conflicts in the browser and with assistive technology
  • navigation is not consistent across the service
  • the MapSearch service

What to do if you can't access parts of this website

  • Contact us (link opens in a new window) if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.

We'll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the accessibility requirements, contact the Customer Services Centre by:

  • telephone
    • English language 0300 006 0411
    • Welsh language 0300 006 0422
  • post - HM Land Registry Citizen Centre, PO Box 74, Gloucester, GL14 9BB
  • Online (link opens in a new window)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in a new window).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us (link opens in a new window).

Technical information about this website's accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (link opens in a new window) AA standard.

Non-accessible content

We took a sample of the website content and tested it for accessibility. We have listed the non-compliant findings.

We plan to fix the accessibility errors by April 2023.

Non-compliance with the accessibility regulations

WCAG 2.1 A - criterion 1.3.1
Some content is not structured in the most appropriate way.

WCAG 2.1 A - criterion 1.4.1
In some instances, colour is used to convey information.

WCAG 2.1 A - criterion 2.4.2
Some title descriptions are not specific. For example, a title currently says 'Land Registry' and does not describe the service of the page the user is currently on.

WCAG 2.1 A - criterion 2.4.4
The service fails on this criterion because the description of some links are not meaningful.

WCAG 2.1 AA - criterion 3.2.4
Some components that have the same task are not consistent in their location or appearance.

WCAG 2.1 A - criterion 4.1.1
Some elements in the service may not be marked up in the code correctly. This means certain areas of the service may not work well with assistive technologies such as a screen reader.

The MapSearch service is mostly non-compliant. Contact us (link opens in a new window) if you need help with this service.

Disproportionate burden

There are no aspects of disproportionate burden for this service.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (link opens in a new window) if they're not essential to providing our services.

How we tested this website

The section of this website has been tested between 01 July 2020. Tests were carried out by an independent internal audit team using our test suite in Quality Centre. This is an industry-standard tool.

What we're doing to improve accessibility

We've written this statement based on a partial test of the Portal service. The defects were found by our independent internal test. We plan to complete a full accessibility test and to update the accessibility statement by April 2023.

We'll update this statement as we find or fix any defects.

This statement was prepared on 21 September 2020.

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