This accessibility statement applies to the Portal (opens in new tab).
This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand. We only use technical terms where there is no easier wording to use without changing the meaning.
AbilityNet (opens in new tab) has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.
You can also contact us to request our assisted digital service if you would like support using the service.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Telephone: 0300 006 0444
Monday to Thursday, 8am to 5pm (except public holidays)
Welsh language: 0300 006 0422
Monday to Thursday, 8am to 5pm (except public holidays)
Find out about call charges (opens in new tab).
Submit an enquiry through our contact form (opens in new tab). We’ll respond to your request within 5 working days.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new tab).
HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 (opens in new tab) AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Some heading structures are not nested correctly. For example, h3 looks bigger than h2 or there is an HTML tag missing. This fails WCAG 2.2 success criterion Level A 1.3.1 (Info and Relationships) and WCAG 2.2 success criterion Level A 2.5.3 (Label in Name).
There is overlapping of text and a cropping issue after applying new styles in developer tool. This fails WCAG 2.2 success criterion Level AA 1.4.12 (Text Spacing).
Some links on the page are blank or blocked. This fails WCAG 2.2 success criterion Level A 2.4.4 (Link Purpose).
Some buttons in the service lead to a bad request. This fails WCAG 2.2 success criterion Level AA 3.2.3 (Consistent Navigation).
Some components that have the same task are not consistent in their location or appearance. This fails WCAG 2.2 success criterion Level AA 3.2.4 (Consistent Identification).
There are form controls that do not have corresponding labels. This fails WCAG 2.2 success criterion Level A 4.1.2 (Name, Role, Value).
The MapSearch service is mostly non-compliant.
We plan to carry out fixes by August 2025.
There are no features in this service that are a disproportionate burden.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (opens in new tab) if they're not essential to providing our services.
Maps within Local Land Charges Search do not fall within the scope of accessibility regulations. However, there are items we have noted.
The map has no text alternative to allow screen reader users to identify sensory information being conveyed. The text alternative does not include the search area or Local Land Charges area that the map contains. This fails WCAG 2.2 success criterion Level A 1.3.3 Sensory Characteristics.
You are unable to access all map features or draw an extent on a map with only a keyboard. This fails WCAG 2.2 success criterion Level A 2.1.1 Keyboard.
The map is not useable with CSS disabled. This fails WCAG 2.2 success criterion Level A 1.3.2 Meaningful Sequence
We are adding functionality to improve usability. We plan to fix any non-accessible content and test this in accordance with our regular testing procedure.
This statement was prepared on 18 September 2024. It was last reviewed on 18 September 2024.
This website was last tested on 14 August against the WCAG 2.2 AA standard.
The test was carried out by HM Land Registry. Some pages were tested using manual and automated testing tools by our website team.