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Download problems

PDFs are available to download for a limited time after being purchased. If you're having a problem downloading your PDF, please try this before contacting us. To download a PDF you have recently purchased ensure you are logged in, then click here and follow the on-screen prompts.

Problems using the "Find a Property" and "Flood Risk Indicator" service

If you are having a problem in using the "Find a Property" and "Flood Risk Indicator" service, your download problem persists, or you have a question relating to the information contained within the PDF you have obtained from us, you can e-mail or call us.

To email, please use this link Link opens in new window and include your:

  • WorldPay Transaction ID
  • Address details of the property searched, or Land Registry title number
  • PC setup information: Operating system, PDF viewing software name and version and your current browser
  • Name, address, telephone